Whether looking for some consultancy support around your customer management and contact centre operations, or simply needing an additional specialist skill to complement an existing project, we have the team to help.
Allington & Associates provide clients with seasoned contact centre professionals who have worked across a multitude of sectors. Our understanding of the industry ensures that we fully grasp client briefs in an instant and can act fast to supply a selection of hand picked consultants with the skills and experience required, for you to select from.
Our pricing structure is completely transparent and in most instances we can provide a fully wrapped pricing, thereby ensuring clients can set and manage budgets without the uncertainty of an unexpected list of billable expenses each month.
We can support IT projects, though our core strength and niche is operational with our team of tried and trusted professionals all having held senior operational roles during their careers.
Examples of the types of resource we provide would be as follows.
- Consultant
- Programme Manager
- Project Manager
- Work stream Lead / SME
- Business Analyst
- Interim Manager
- Trainer